Microsoft pulled an update for the Surface Pro two just after owners complained that it crippled their tablets with reduced battery life and spontaneously changed how the device went into or out of the power-saving sleep mode.
The organization mentioned it would address the challenges and re-release the update early subsequent month.
"To make sure the very best knowledge for our consumers through the vacation season, we have taken steps to get rid of the update for Surface Pro two that was previously published through Windows Update on December 10," mentioned a Microsoft employee on the company's help forum. "We are functioning to release an alternative update package following the holidays."
The plural of "holidays" hints that a re-release will not appear until immediately after New Year's Day.
WinBeta.org very first reported on Microsoft yanking the update, which was released Dec. 10 as part of the non-security component of its month-to-month Patch Tuesday collection.
Pretty much promptly soon after the update was issued, Surface Pro 2 owners reported challenges in messages posted to the Microsoft help forum. The vast majority stated that they had encountered an error message although attempting to install the firmware update.
Later, a Microsoft representative stated the error code was spurious and that the firmware update "should be installing appropriately."
But users stated that following the update, their Surface Pro two tablets drained battery power considerably more quickly than ahead of, refused to charge fully or declined to show charging progress, and exhibited odd behavior related to sleep mode. Some said that closing their keyboard covers shut down the device rather than creating it go to sleep, even though other folks stated the opposite, that the tablet remained powered up even immediately after the cover had been closed or sleep mode engaged.
Ironically, one of many problems the firmware update was to right was identified as, "Improved Surface Cover interaction including power-saving sleep functionality."
Several various long threads around the assistance forum dedicated for the Surface Pro two contained a litany of reports -- some from really angry shoppers.
"Pardon my French, but all of us wanting to dick around with this can be just stupid," mentioned a user identified as jamespop07 on Dec. 12, referring for the back and forth amongst users about doable workarounds. "How about lastly performing a thing to repair this for the consumers you do have so they do not find yourself employing Apple items at the same time? Devote some money and time on us, finding this fixed for God's sake, and less time wanting to find out who will likely be your subsequent CEO."
"I mostly bought the Surface Pro 2 to perform during these holidays ... but it appears like I will need to [a]wait your patch to have the battery operating once again....it's just ridiculous," mentioned yet another user, pegged as andics, on Wednesday. "I will just wait [for] an update to repair it and sell the Surface Pro two ASAP."
Microsoft launched the Surface Pro 2, its second-generation Intel-powered tablet, in late September.
Microsoft has pulled Surface updates before. In October, the Redmond, Wash. business yanked the Windows RT eight.1 update from its Windows Shop just after some Surface RT owners reported seeing the notorious "Blue Screen of Death" screen and an error message stating, "Your Computer must be repaired. The Boot Configuration Information file is missing some expected facts."
Quite a few days later, Microsoft re-released Windows RT 8.1.
Firmware updates are specially hazardous if they go incorrect, as the code stored on a device's non-volatile memory -- the "firmware" -- is expected to effectively boot the hardware and control elements of your machine or device before, through and after the operating system loads. A faulty firmware update can effortlessly "brick" a device, or render it absolutely inoperable.
The organization mentioned it would address the challenges and re-release the update early subsequent month.
"To make sure the very best knowledge for our consumers through the vacation season, we have taken steps to get rid of the update for Surface Pro two that was previously published through Windows Update on December 10," mentioned a Microsoft employee on the company's help forum. "We are functioning to release an alternative update package following the holidays."
The plural of "holidays" hints that a re-release will not appear until immediately after New Year's Day.
WinBeta.org very first reported on Microsoft yanking the update, which was released Dec. 10 as part of the non-security component of its month-to-month Patch Tuesday collection.
Pretty much promptly soon after the update was issued, Surface Pro 2 owners reported challenges in messages posted to the Microsoft help forum. The vast majority stated that they had encountered an error message although attempting to install the firmware update.
Later, a Microsoft representative stated the error code was spurious and that the firmware update "should be installing appropriately."
But users stated that following the update, their Surface Pro two tablets drained battery power considerably more quickly than ahead of, refused to charge fully or declined to show charging progress, and exhibited odd behavior related to sleep mode. Some said that closing their keyboard covers shut down the device rather than creating it go to sleep, even though other folks stated the opposite, that the tablet remained powered up even immediately after the cover had been closed or sleep mode engaged.
Ironically, one of many problems the firmware update was to right was identified as, "Improved Surface Cover interaction including power-saving sleep functionality."
Several various long threads around the assistance forum dedicated for the Surface Pro two contained a litany of reports -- some from really angry shoppers.
"Pardon my French, but all of us wanting to dick around with this can be just stupid," mentioned a user identified as jamespop07 on Dec. 12, referring for the back and forth amongst users about doable workarounds. "How about lastly performing a thing to repair this for the consumers you do have so they do not find yourself employing Apple items at the same time? Devote some money and time on us, finding this fixed for God's sake, and less time wanting to find out who will likely be your subsequent CEO."
"I mostly bought the Surface Pro 2 to perform during these holidays ... but it appears like I will need to [a]wait your patch to have the battery operating once again....it's just ridiculous," mentioned yet another user, pegged as andics, on Wednesday. "I will just wait [for] an update to repair it and sell the Surface Pro two ASAP."
Microsoft launched the Surface Pro 2, its second-generation Intel-powered tablet, in late September.
Microsoft has pulled Surface updates before. In October, the Redmond, Wash. business yanked the Windows RT eight.1 update from its Windows Shop just after some Surface RT owners reported seeing the notorious "Blue Screen of Death" screen and an error message stating, "Your Computer must be repaired. The Boot Configuration Information file is missing some expected facts."
Quite a few days later, Microsoft re-released Windows RT 8.1.
Firmware updates are specially hazardous if they go incorrect, as the code stored on a device's non-volatile memory -- the "firmware" -- is expected to effectively boot the hardware and control elements of your machine or device before, through and after the operating system loads. A faulty firmware update can effortlessly "brick" a device, or render it absolutely inoperable.
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